This Privacy Policy applies to all services provided by 789vip, accessible at 789vip.uk. It governs how we handle the personal information of every registered player and website visitor. By creating an account or using the platform, you agree to the data practices described here.
We take a straightforward approach to privacy: we collect what we need to operate the platform, protect it using appropriate technical measures, and do not sell it to third parties. This policy is written in plain language so you always know where you stand.
1 What Information We Collect
We collect information in two ways: directly from you when you register and use the platform, and automatically as you interact with our services.
Information you provide directly:
- Registration details: Full name, date of birth, email address, mobile number, and username when you create an account.
- Identity verification (KYC): Government-issued ID documents, selfies, or other documents we may request to verify your identity before processing withdrawals.
- Payment information: Bank account details, e-wallet references, or other payment identifiers used to process deposits and withdrawals in PHP. We do not store full card numbers or payment credentials directly.
- Communications: Messages you send to our support team, including email correspondence and any attachments you share.
- Account preferences: Settings you choose within your account, including responsible gaming limits and notification preferences.
Information collected automatically:
- Device and browser data: IP address, device type, operating system, browser version, and screen resolution.
- Usage data: Pages visited, games played, session duration, betting history, and interaction patterns on the platform.
- Cookies and similar technologies: Session tokens, authentication cookies, and analytics identifiers. See Section 7 for more detail on cookies.
2 How We Use Your Information
Every piece of data we collect has a specific purpose. The table below summarises the main uses.
| Purpose | Data Used |
|---|---|
| Account creation & management | Name, email, mobile number, date of birth |
| Identity verification (KYC) | ID documents, selfies, date of birth |
| Processing deposits & withdrawals | Payment references, account details |
| Fraud prevention & security | IP address, device data, transaction history |
| Platform improvement | Usage data, session behaviour, device info |
| Customer support | Communications, account activity logs |
| Responsible gaming monitoring | Betting history, session data, account limits |
| Legal & regulatory compliance | KYC documents, transaction records |
We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.
3 Who We Share Your Data With
789vip does not sell your personal information to third parties. We share data only where it is strictly necessary to operate the platform or meet a legal obligation.
- Payment processors: We pass the minimum data required to complete transactions — for example, account references when processing a bank transfer or e-wallet payment in PHP.
- Identity verification providers: Third-party KYC services that help us confirm identity documents are genuine. These providers are contractually bound to process your data only for verification purposes.
- IT and hosting providers: Companies that provide the infrastructure the platform runs on. All are subject to data processing agreements that restrict how they may use your information.
- Legal and regulatory authorities: Where required by applicable law, we may disclose information to government bodies, law enforcement, or regulators. We will notify you where legally permitted to do so.
- Fraud and security services: Where there is a credible risk of fraud or account abuse, we may share relevant data with security service providers to investigate.
Any third party that receives your data is required to maintain appropriate security measures and use the data only for the specific purpose for which it was shared.
4 How We Protect Your Data
We implement a range of technical and organisational measures to keep your information safe. These include:
- SSL/TLS encryption: All data transmitted between your device and the 789vip platform is encrypted in transit. Look for the padlock icon in your browser's address bar.
- OTP-based login verification: One-time passwords add an extra layer of protection to account sign-in, reducing the risk of unauthorised access even if your password is compromised.
- Access controls: Staff access to personal data is restricted on a need-to-know basis. Internal access logs are maintained and reviewed regularly.
- Data minimisation: We only retain the data we actually need. Information that is no longer required for its original purpose is securely deleted or anonymised.
- Secure payment handling: Full financial credentials are not stored on our servers. Payment data flows directly through our partner processors.
- Regular security reviews: We periodically review our systems and practices to identify and address potential vulnerabilities.
While we take every reasonable precaution, no system connected to the internet can be guaranteed 100% secure. If you have any reason to believe your account has been compromised, please contact us at [email protected] immediately and change your password.
5 How Long We Keep Your Data
We keep your personal information for as long as your account is active and for a reasonable period afterwards to meet legal, accounting, and dispute-resolution obligations.
- Active accounts: Data is retained for the full duration your account remains open, plus any legally required retention period that follows account closure.
- Transaction records: Financial records, including deposit and withdrawal history, are kept for the period required under applicable law — typically several years from the date of each transaction.
- KYC documents: Identity verification documents are retained for the period required to comply with anti-money laundering and other regulatory obligations.
- Support correspondence: Communications with our support team are kept for a reasonable period to help us resolve any follow-up queries or disputes.
- Closed accounts: After a voluntary or enforced account closure, we retain the minimum data required by law before securely deleting or anonymising the rest.
If you request deletion of your account and there is no outstanding legal obligation to retain your data, we will action the deletion within a reasonable timeframe and confirm this to you by email.
6 Your Rights Over Your Data
As a player on 789vip, you have the following rights in relation to your personal information. To exercise any of these rights, contact us at [email protected].
- Access: You can request a copy of the personal data we hold about you at any time.
- Correction: If any information we hold is inaccurate or out of date, you can ask us to correct it. For basic account details like your contact number, you may be able to update these directly within your account settings.
- Deletion: You may request that we delete your personal data. Where we have a legal obligation to retain certain records, we will explain this to you clearly before acting on the request.
- Restriction: In certain circumstances you may ask us to restrict how we process your data while a query or complaint is being resolved.
- Objection: You may object to certain types of processing, including any use of your data for direct marketing communications.
- Portability: You may request your data in a structured, commonly used, and machine-readable format where technically feasible.
We aim to respond to all data rights requests within 30 days. Complex requests may take longer, in which case we will keep you informed of the expected timeline.
7 Cookies & Tracking Technologies
789vip uses cookies and similar technologies to keep your session active, remember your preferences, and understand how players use the platform so we can improve it.
- Essential cookies: Required for the platform to function. These include authentication tokens that keep you logged in during a session. You cannot opt out of these while using the site.
- Analytics cookies: Help us understand traffic patterns, popular games, and usage trends. Data collected is aggregated and does not identify you personally.
- Preference cookies: Remember choices you have made, such as language and display settings, so you do not have to re-select them each visit.
- Security cookies: Used to detect unusual login behaviour and protect accounts from unauthorised access attempts.
You can control non-essential cookies through your browser settings. Disabling certain cookies may affect how some features of the platform function. Clearing cookies will log you out of your current session.
8 Minors & Age Restriction
789vip is strictly for adults aged 21 years and above. We do not knowingly collect personal information from anyone under the age of 21. If you believe a minor has registered on the platform, please contact us immediately at [email protected] so we can investigate and take appropriate action.
Age verification is part of our standard KYC process. Accounts that cannot confirm they meet the age requirement will be restricted from accessing real-money gameplay.
21+ Only – Play Responsibly
Gaming on 789vip is for adults aged 21 and above. If you or someone you know needs support, visit our Responsible Gaming page for guidance and self-management tools.
9 Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will update the date at the top of this page and may notify you by email or through an in-platform notification if the changes significantly affect how we use your data.
We encourage you to review this page periodically. Continued use of the platform after changes are posted constitutes acceptance of the updated policy. If you have concerns about any update, please contact us before continuing to use the platform.
10 Contact & Privacy Queries
If you have any questions about this Privacy Policy, want to exercise a data right, or have a concern about how your information has been handled, please get in touch with us.
- Email: [email protected]
- For general platform questions, visit our FAQ page for quick answers.
- For information on your account rights and responsible gaming options, visit our Responsible Gaming page.
- For the full rules that govern your use of the platform, see our Terms & Conditions.
We treat all privacy-related enquiries seriously and aim to respond within 30 days of receiving your request.
Our Privacy Commitments at a Glance
Six things 789vip does to put your data security first.
End-to-End Encryption
All data moving between your device and 789vip travels over SSL/TLS encryption, keeping your personal and payment details protected from interception.
No Data Selling
We never sell your personal information to advertisers or data brokers. Your data is used only to operate your 789vip account and keep the platform secure.
OTP Account Protection
One-time password verification helps ensure that only you can access your account, even if someone else has your login credentials.
Right to Deletion
You can request deletion of your account and personal data at any time. Where no legal obligation requires us to retain records, we will action the request promptly.
Minimal Data Collection
We collect only what is needed to run your account and comply with applicable obligations — nothing more. Unnecessary data is deleted or anonymised.
Verified Third Parties Only
Any provider that processes your data on our behalf is vetted and contractually required to maintain appropriate security standards and use your data only as instructed.